You will only need to enter a code once per device. Since the code requirement is driven by both your IP address and the cookies on an individual device or browser, you may be prompted to enter a new code if you switch devices or browsers, clear your cookies (either manually or automatically through device settings), or change your IP address (typically by logging into another WiFi or cellular network).

Yes. You’ll still be able to use your biometrics to log in to Mobile Banking. You won’t be prompted to set-up this new 2-step process until you enter your username and password again (logging in to our desktop site, or getting a new phone for example).

You only have to complete one of the two-step authentication options (voice, text, or email). If you’d like to add an additional factor in the future – navigate to the “Profile” tab and under “Security Information” click “Reset Authentication”. You will be prompted to set up new options upon your next login.

Two-Step Authentication is an extra layer of protection to ensure security of your online account. Because your password alone is no longer enough to access your account, two-factor authentication dramatically improves the security of your personal information.

As technology has evolved, two-step authentication is now a much better way to protect your account.

You will see auth.securebanklogin.com in your browser when accessing any FNNI website.

• Text Message – A code is received via Text Message to authenticate
  • User will enter their mobile phone number to send the code to. The code is sent to their mobile phone. The code is then typed in the enter code field and select verify.

• Voice Call – The customer will receive a call with the code provided in voice
  • User will enter the phone number to have the voice code sent to. The voice call is as follows: "Hello, thank you for using our phone verifications system. Your codes is 78113. Once again, your code is 78113. Good Bye."

The new process is a 2-step process.

1. Your first step will be logging into your account with your username and password.
2. The second step will require you to enter a code which will be given to you via text message, phone call or email.

The first time you login to your account after the update you will be able to customize how you receive your secure code. You will also be able to change your preference at any time through your account.

Once you authenticate a device, you will not be prompted to authenticate that device again unless there is a possible IP change or clearing of cookies.

This update increases our already robust security defense for your digital accounts. Our Information Security team is constantly testing and evaluating how to keep your accounts the safest and most secure possible. This update will do just that – help keep your accounts as safe as possible.

No. You can keep using your username and password. We just added a security step by sending the secure code directly to the phone number or email you choose.

You will notice that your security questions, personal message, and personal image have been removed. These have been replaced by the more secure method of a code being sent to you.