Greenlight Credit Card Change In Terms - Frequently Asked Questions

The relationship between FNBO and Greenlight has ended. Your Family Cash Card was permanently closed to new transactions as of September 3, 2024.

Your credit card account has a New Agreement effective September 22, 2024 and if you have a balance you will need to begin making payments to FNBO.

After 12:00 pm CT September 22, 2024, you can obtain account information by calling FNBO at 888-200-7966. In October 2024, FNBO will begin mailing paper statements to your account mailing address.

Yes, your payment due date and how you make payments has changed.

  • Auto payments were cancelled as of September 1, 2024. Call FNBO Customer Care after September 22, 2024 for details on setting up auto pay.
  • After 12:00 pm CT September 22, 2024, please make payments to FNBO by mail to PO Box 2557 Omaha, NE 68103-2557 or call 888-200-7966 for phone payments and auto pay details.
  • Updated payment information will appear on your printed statements beginning October 2024.
  • You will have a new account number printed at the bottom of your October 2024 statement. Your account number is the first 16 digits at the bottom of the payment coupon. You will need this number to make payments. Example:

  • Set up Bill Pay for easy recurring payments. After you receive your October statement, you can use your account number to set up recurring payments through your financial institution by adding FNBO as the payee and your account number.

Any remaining points earned on your October 2024 statement will be redeemed in the form of a statement credit on your October 2024 statement.